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Risk ManagementAdvanced

Churn Risk Assessment

Evaluate customer churn probability and generate targeted intervention strategies.

Estimated Time
8-12 minutes
Prerequisites
3 items
Outcomes
4 goals
Integration
Salesforce Service Cloud, Predictive Analytics
Powered by Agentforce Atlas Reasoning Engine

Churn Risk Assessment with Agentforce

Overview

Advanced predictive analytics to identify customers at risk of churning and recommend specific intervention strategies.

AI Capabilities

Uses machine learning models to analyze customer behavior patterns and predict churn probability with high accuracy.

Prerequisites

  • Historical churn data
  • Customer analytics
  • Predictive models

Expected Outcomes

  • Calculate churn probability scores
  • Identify key risk factors
  • Generate intervention strategies
  • Create retention action plans

Data Requirements

  • Account engagement history
  • Product usage analytics
  • Support ticket data
  • Satisfaction scores

API Details

INPUT PARAMETERS
account_datausage_metricssupport_history
OUTPUT PARAMETERS
churn_probabilityrisk_factorsintervention_plan