Develop a comprehensive risk assessment and mitigation strategy for [Contact Name], who has shown potential dissatisfaction indicators in recent interactions.
- Analyze all available data sources including:
- Support case history
- Sentiment in communications
- Engagement pattern changes
- Survey responses
- Product usage trends
- Noted concerns in meeting records
- Identify specific pain points and unmet expectations based on their direct feedback and behavioral signals
- Create a detailed remediation plan with specific actions addressing each identified issue, including ownership assignment, priority levels based on relationship impact, and resolution timeframes
- Design an appropriate re-engagement strategy considering their communication preferences, relationship history, and organizational influence
- Develop talking points for difficult conversations that acknowledge concerns while rebuilding confidence, with specific evidence of commitment and improvement
- Establish a monitoring framework to track relationship health indicators with clear escalation triggers if issues persist
- Include contingency approaches if primary remediation efforts are unsuccessful, including appropriate escalation within both organizations