Develop a detailed risk mitigation plan for [Account Name] based on their support ticket history and sentiment analysis from the past quarter.
- Analyze ticket volume, severity patterns, resolution times, and customer satisfaction scores for each interaction.
- Identify recurring issues and root causes.
- Create a proactive remediation strategy that includes: specific product training recommendations for their team, configuration optimizations to address pain points, potential service credits or goodwill gestures if appropriate, and a structured communication plan with timing for check-ins.
- Include success metrics and expected outcomes from implementing this plan.
- Document specific escalation paths and response time commitments for various issue severities.